You don't need to hire a team of six to run IT properly. You need one partner who brings the helpdesk, the engineers, the security, and the strategy — and owns it all.
Most companies between 200 and 2,000 employees hit the same wall. You've outgrown break-fix IT support, but you're not ready to build a full internal IT department with a helpdesk team, a systems administrator, a security specialist, a network engineer, and a CIO. That's five to eight hires before you've solved a single ticket. Synthera replaces that entire hiring plan with a single managed engagement.
We assign your organization a dedicated team — a named account manager, helpdesk engineers who learn your environment, systems administrators who manage your infrastructure, and a virtual CIO who aligns your technology with your business goals. You get a full IT department operating under defined SLAs, with 24/7 helpdesk coverage, proactive monitoring, and strategic planning. No recruiting, no turnover risk, no ramp-up time.
From day one, we conduct a comprehensive environment assessment, document every system and dependency, and build a management plan tailored to your operations. Your employees get a single number to call and a real person who answers. Your leadership gets monthly reporting, budget forecasting, and a technology roadmap. Everything a mature IT department delivers — without the overhead of building one.
Your employees call one number and reach engineers who already know your environment, your applications, and your people. No call centers, no scripts, no strangers. L1 through L3 support with response times written into the contract.
24/7 monitoring of your servers, network, endpoints, and cloud resources. We handle patching, maintenance windows, firmware updates, and configuration management so nothing falls through the cracks.
EDR on every endpoint, email security, DNS filtering, vulnerability scanning, and security awareness training. You get a security program without needing a dedicated security hire.
We manage your Microsoft 365 environment, Azure or AWS infrastructure, email security, SharePoint, Teams, and Entra ID. Licensing, hardening, and day-to-day administration handled.
Structured workflows for every new hire and departure. Account creation, device setup, application access, security group assignments — and clean, complete offboarding when someone leaves.
A dedicated virtual CIO who delivers quarterly business reviews, annual technology roadmaps, budget planning, and vendor management. C-level IT leadership without the C-level salary.
Get an infrastructure assessment and see what a fully managed IT department looks like — without the headcount.
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